HOW FUVAY WORKS

One Platform. Three Connected Experiences.

Customers book through the channels they already use. Providers manage the business. Technicians handle the work in the field. Fuvay keeps all three connected.

For customers

For providers

For technicians

STEP BY STEP

What Happens on Each Side.

Three people, one booking. Read across a lane to follow one role, or down a column to see everyone at the same moment.

FOR CUSTOMERS

Book a service

Book a service →

STEP 1Choose WhatsApp, Instagram or the Fuvay app

STEP 2Share the service, problem, ZIP code and preferred time

STEP 3Your request reaches an available provider in your area

STEP 4Follow progress until the job is complete

FOR PROVIDERS

Run the business

Provider features →

STEP 1Set up services, pricing and the ZIP codes you serve

STEP 2Receive eligible booking requests in your portal

STEP 3Assign the job to a technician — or handle it yourself

STEP 4Track progress, completed jobs and recorded earnings

FOR TECHNICIANS

Do the work

For technicians of registered Fuvay providers.

STEP 1Receive assigned jobs in the Technician App

STEP 2View the job and customer details

STEP 3Update status as the work progresses

STEP 4Record completion when the job is done

THE BOOKING JOURNEY

Every Job Has a Clear Status.

From the first message to the finished job, each booking moves through the same five stages — so nothing gets lost along the way.

EXAMPLE BOOKINGGeyser repair · ZIP 144004Technician updating from the fieldIn progress

Requested

The customer’s request arrives from WhatsApp, Instagram or the app.

Matched

It goes to an eligible provider for that service and ZIP code.

Assigned

The provider assigns a technician through the portal.

In progress

The technician updates status from the field.

Completed

Completion is recorded with the job’s earnings and applicable commission.

Progress updates flow back, so the provider and customer always know where the job stands.

MATCHING

How Requests Reach the Right Provider.

Fuvay looks at four simple things before a request is shared with a provider — each one narrows the list.

Please note: matching helps route requests sensibly; it does not guarantee a set number of bookings for any provider.

1Service categoryDoes the provider offer the service the customer needs?

2ZIP codeDoes the provider serve the customer’s area?

3AvailabilityIs the service published and available at that time?

4Matching rulesPlatform rules that share opportunities fairly among eligible providers.

Eligible provider

YOUR NEXT STEP

Which side of Fuvay are you on?

NEED A SERVICE?

Book through the channel you like.

WhatsApp, Instagram or the Fuvay app — whichever is easiest for you.

See our services

RUN A SERVICE BUSINESS?

Grow and manage it with Fuvay.

Bookings, services, service areas and technicians in one provider portal.

Become a Provider